SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-7 day processing time.
Please consider that these are only estimated shipping time. If you purchase in this store you accept that the delivery time can be 50 or more business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please refer to the following Refunds and Returns Policy page.
Everything works well, finished on time. The price is one of the best on ali. i recommend!
There was a logistics problem and they took a long time to reimburse me but they finally gave me back the money. Full refund. Happy with the resolution
Good
Excellent softboxes. Their price is worked out by 100%. Reached kharkiv exactly for a month.
Quality goods
I received a diffuser, everything is delivered intact, i'm happy with the purchase!
Just as advertised. really pleased with quality of items.
All super but stacks flimsy)
Gentle no השתמשתי but looks great
super
Excellent boxes) everything is whole and well packed) left to buy lamps and "studio ready"))
Good quality, everything works.
thank you for the patience store. i cant believe ill get the item today. same with the photo. worth the money. highly recommended
SUPER quick shipping, all is good with the item as well
very good
The product is beautiful. But there is no carrying case. Material quality is not bad. The packaging is beautiful.
This is exactly as pictured! Thank you! Would totally recommend.
I have pleased to show sales price no more than 15 usd, but store have shown 319 yuan, what is about 40 eur, so I need to pay a tax 10 eur, I am very disappointed...