SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-7 day processing time.
Please consider that these are only estimated shipping time. If you purchase in this store you accept that the delivery time can be 50 or more business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please refer to the following Refunds and Returns Policy page.
Very good
very nice softbox
The USB cable doesnt't works. The rest is perfect.
received in good condition and on time. thanks alot
Arrived very quickly, carefuly packaged. Perfect for shooting small objects. Easy to set up, light and provided with a carrying pouch. Just perfect
Item as described. It does exactly what it says. fast delivery. Recommended
Good and nice
received in good order and very nice!
Great Product
Very good, fast shipping,
Perfect
Arrived straight and very fast
very good product
I come in perfect condition, i tried it and it dunces amazing
Everything is cool, today received and already sweated a few products, confuses only at the bottom of the corner you need to somehow close them with white paper
Internal material comes wrinkled but generally good quality product
The light is low.
Nice product very fast shipping
The lighting is insufficient. But very convenient with additional lighting
Quick delivery. Exactly as pictured. Thank you :)
Excellent quality
Okay but useful
Second buy Second time 5 stars
Very nice just like the image and good quality. Also very good packaging
He is was on the small side but continue fine! Jammer also that the sides not covered./He was on the small side but otherwise fine! It is also a pity that the sides are not covered.