SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-7 day processing time.
Please consider that these are only estimated shipping time. If you purchase in this store you accept that the delivery time can be 50 or more business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please refer to the following Refunds and Returns Policy page.
2nd time ordered.. Good quality
Because of the bad packaging corners of the album crumble!
Nice. The inner edges are not well finished but good
Truputį apsilankste Kampai, bet šiaip viskas outlet
very nice, like in pictures it came very fast maybe just to deliver with some box...
Very beautiful
High quality, very well packed, very fast delivery. I am satisfied, thank you!
Arrived in 3 weeks! Product as described…
Very nice, covering burlap.
Very nice ,there are many pages !
It took a long time to get there, but it's beautiful.
The inner papers/pages a bit wrinckled
Harika
good quality very satisfying
Packing no! The album came with crumpled edges and sheets
good
High quality, it was a good gift. It survived the shipping without damage.
very fine product
Perfect as in the photo, super fast shipping, i have reordered in another color
Little bit damaged while shipping. But we like
It's very good better than in the picture
Genial
Top! I buy a second
Nice book to memories store in it. Sorry that it not firm is packed and the pieces all a little curved. Super fast delivery!
Good product. The characteristics correspond. Good quality.