SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-7 day processing time.
Please consider that these are only estimated shipping time. If you purchase in this store you accept that the delivery time can be 50 or more business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please refer to the following Refunds and Returns Policy page.
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Great thing, all working. Now you need to adapt to take pictures in the box :) Thank you!
Absolutely must have. Finally, I can make shots whenever I want - even during the night! Quality is good - the box is not fragile, came well packed. Delivery was around 9 days to Switzerland. Perfect product for that price.
Very good product, thank you.
Good quality. Everything works perfectly
Super good product.
Very professionnal product
It was super fast delivery! Following the installation guide its easy to install. I just tried with the orange background, but its perfect! Thanx
Exactly as advertised. Really well packaged. Super happy with the purchase - thank you.
product was in better quality than I expected. Super happy with the purchase.
Happy, on february 16 i was sent by dhl and on february 18 i am receiving it in mexico. It's the most, thank you very much!
Excellent product and quality
Gorgeous lightbox and store at the highest level! The shipment was made on the day of the order, and after a week already handed me a courier! Very satisfied with the quality, fully corresponds to the description. Separately, i want to note the backgrounds-they are washable, which is a very big plus, because in the process of work, still do not avoid contamination. In addition, you can make there your background, for example velvet. For this there are fasteners. Another very big plus is the adjustable brightness of the light. Here is the quality of the photo with different brightness of the lamps. At the top there is a hole for the camera, at the front there are generally such holes three for different angles. Plus as a fronton, you can put a white canvas (there is in the kit), too with a hole. In general i recommend the product and the seller!
It's a really good product. Thank you.
everything is very fine!
Lovin' it
Came super fast!!!!
Product fits description, everything included. Lightning delivery to Slovakia sent at 16th, received at 19th. Honest store.
Oochen cool thing, i'm delighted, the photos are just magical. Thanks to the store.
The goods came quickly, packed well, everything is fine going.