SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-7 day processing time.
Please consider that these are only estimated shipping time. If you purchase in this store you accept that the delivery time can be 50 or more business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please refer to the following Refunds and Returns Policy page.
muy bien
Small and very long delivery
Very soft my does not resemble the photo, fast delivery! A little small
parfait
Doesn’t look quite like the photo. Material is thin and quite small
Excellent patchwork, the quality is average, for the photo just right, very soft! Shipping month!
Rather small and thin
quick delivery.
bien
Thank you
Très bien
Great quality, thank you!
Very fast, just like in the pictures. Loose hair lgo, but you can't order more for the price
Mats as in the picture, small. Thank you.
Vera fluffy and Beautiful. Exactly as description and correct measures.
Super soft! Recommend it
The product is very soft but my air can fragile. For resistance, see in time.
good photo prop...very cute....very furry and comfortable...
Soft nice.
very cute and soft, but thin. will still work well as a photography prop.
Exactly vgens expectation. Good looks